DELIVERY AGENT/AGENCY POLICY

Note: Delivery agents are referred to as delivery agents on the platform.

Account

1. Account creation is totally free on the platform for both delivery agents and delivery companies
2. Every delivery agent registered on Y2Klick platform is an independent delivery agent. Y2Klick only provides the delivery agent with available delivery assignments if any.
3. Delivery agents are fully responsible for their actions and activities. Y2Klick does not provide any insurance policy.
4. Delivery agents are free to delete their account at any given time. However, once an account is deleted, all associated data can no more be retrieved.
5. Delivery agents are permitted to link their account to a vendor's account or the account of a delivery company registered on the platform. However, once an account is linked, only the linked account (that of the delivery company or the vendor) has the authority to unlink the delivery agent.
6. Delivery companies / vendors have the ability to unlink any delivery agent of their choice once the delivery agent is linked in. However, only a delivery agent can decide to link his/her account.
7. Except the ability to unlink a delivery agent, delivery companies / vendors are not given the ability to control the delivery agents account
8. Y2klick does not and will not intervene between delivery companies / vendors and their affiliated delivery agents under any circumstance. Y2klick only provides a medium for easy transfer of delivery assignments between concerned parties.
9. As far as delivery of orders is concerned, the directives laid in this text constitutes our final guidelines for delivery companies and delivery agents

Delivery

1. Delivery agents can get their delivery assignment directly from vendors or by auto assignment from the delivery market. In either case, the delivery agent can cancel the assignment provided he/she has not picked the order.
2. Delivery companies can also dispatch orders to their affiliated delivery agents through the platform. Delivery companies can only get their order directly from the vendors and are not given access to the delivery market.
3. For every delivery, there is a CoG (Cost of Goods) and an associated delivery fee. The CoG is the amount the delivery agent should pay the vendor to take possession of the order. For every order assigned to, the delivery agent is required to pay the vendor the exact amount of the CoG before taking the order (in other terms, the delivery agent is buying the order from the vendor).
4. All details about an order are provided on the order's details page.
5. To avoid situations where a delivery agent bypasses a vendor to deliver the goods to the buyer, once a delivery agent takes possession of an order, the vendor is required to update the order to “picked”. Without this update, the delivery agent cannot later confirm delivery.
6. Once an order is in the custody of a delivery agent, the delivery agent becomes the sole owner of the goods, and the vendor no longer has authority over the order.

   

7. For every order, there is an associated delivery deadline (the time is clearly specified on the order details page). The buyer is only allowed to cancel the order once the order's validity period has elapsed
8. The characteristics of the goods ordered are provided on the order details page. Delivery agents are advised to check for all possible details before taking the order from the vendors. It should be noted that buyers have the right to refuse delivery if the characteristics of the ordered goods are unsatisfactory.
9. The delivery agent should always check that the vendor has updated the order to “picked” once the delivery agent takes ownership of the good(s). Without this update, the delivery agent will not be able to confirm delivery.
10. All delivery arrangements should be communicated to the right buyer before delivery is made.
11. The delivery agent is advised to inform the buyer of all delays. Should the buyer cancel the order, a refund on the items will be processed. Y2Klick will pay no commission to the delivery agent in such a scenario.
12. A unique delivery code is placed on every order known only to the buyer. Upon delivery, on the spot, the delivery agent is advised to take the delivery code from the buyer and confirm delivery by providing the delivery code where requested. Please, Y2Klick only acknowledges the delivery if the right delivery code is provided on time. The delivery code and order cancellation can terminate the order. If the delivery is not confirmed and the buyer cancels the order, Y2Klick will process a refund of deposit, whether the buyer is in possession of the order or not. Confirming the delivery by providing the right delivery code on time is the only way Y2Klick can confirm that the buyer is in possession of the order and therefore terminate the order in the delivery agent's favour.
13. Every order should be delivered at the GPS location the buyer provided . For security reasons, delivery agents are not allowed to enter buyers' room and are advised to stay at the door or the gate, whichever convenient.
14. Buyers can refuse to receive an order if the following conditions are satisfied:
    1. The quality of the good is unsatisfactory
    2. Delivery after the delivery deadline.
    3. The delivery agent requests delivery at any place other than the location the buyer provided
    4. The delivery is done beyond the delivery time interval recommended (7:30 AM - 6:00 PM). This is for security and privacy reasons, for both the delivery agent and the buyer. However, this time restriction does not apply to restaurant food deliveries.

    Unless the conditions stated above are satisfied, buyers are mandated to accept delivery and upon refusal to do so, the buyer should be reported to Y2Klick using the complaint form (located at the bottom section of most pages)

Payment

1. Any transaction between Y2Klick and a delivery agent/delivery company will be performed using the payment mode the delivery agent/delivery company provided (delivery_agents/delivery companies are to provide all necessary information on the payment mode page in their account).
2. In case a delivery agent is not linked to any account, completed deliveries are paid into the delivery agent's account within 72 hours (by default) upon delivery confirmation, unless the delivery agent specified otherwise ( Other options are available on payment mode page in delivery agents account). This means that, the CoG and the delivery fee of an order completed on Monday, will be debited into the delivery agent's account latest by Wednesday
3. For linked accounts, all payments will be made to the linked account (that of the vendor or the delivery company the delivery agent is linked to). Y2klick will not pay the delivery agent any fee for the delivery. The payment of any fee concerning a delivery made under linked account is handled by the owner of the account the delivery agent is linked to (the delivery company or the vendor)
4. For delivery companies, completed deliveries are paid into the company's account within 72 hours (by default) upon delivery confirmation, unless the company specified otherwise. The balance of the company will comprise the CoGs and delivery fees of all orders completed by affiliated delivery agents. To give the companies freedom to handle payments to their affiliated delivery agents, only the company is given information about the total cost of a completed delivery ( CoG + Delivery fee)
5. The payment of balance does not carry any extra fee.

   

   

6. In case a company's account is deleted before pending balance is paid, the ownership of each unpaid-completed-delivery in the name of the company is tranferred to the delivery agent(s) who made the delivery(ies)

Sanction

1. Acts which will attract sanctions are:
   1. Failure to deliver an order and not notifying the buyer
   2. Delivery at unrecommended location, putting the buyer at risk
   3. Violence or assault towards a buyer or a vendor
2. When a delivery agent is sanctioned:
   1. 1. The delivery agent can no more be assigned delivery until the end of the sanction period
3. The different offenses and their penalties
   Failure to deliver an order and not notifying the buyer.
   1. First offense, attracts a sanction period of 48 hours
   2. Second offense, attracts a sanction period of two (2) weeks
   3. The third occurrence of this offense will result in indefinite suspension
   Delivery at unsafe locations, putting the buyer at risk
   1. First offense, attracts a sanction period of 48 hours
   2. Second offense, attracts a sanction period of two (2) weeks
   3. The third occurrence of this offense will result in indefinite suspension
   Violence or assault towards a buyer or a vendor
   1. Y2Klick has zero tolerance for violence and assault. The delivery agent will be suspended indefinitely on the first occurrence.