Need some help ?

Click Add To Cart button of the product of your choice. If the button is not available, get to the product details page. On the product details page, after selecting the product characteristics you like, press Add To Cart

The Add to Cart button is only available for product which details can be overlooked. However, for every product, buyers are advised to press on Check Details button in order to check product characteristics before adding to cart

After adding the product(s) to the cart, click on the cart icon in the page header. On the cart page, click the checkout button. You will need to login if you haven't already done so

• Click on My Account in the page header
• Click on Buyers
• Enter your credentials
• Check the "Go Shopping After Login" box
• Press Login

This option is only available from the cart page

• Click on Login in the sentence "Login before placing your order"
• Enter your credentials
• Press Login

You can only suggest a product after searching for a product

If there are results, the suggestion link will be at the bottom of the page

• On the search result page, click on suggestion
• On the product suggestion page, enter the information as specified
• Provide a short description of the product(optional)
• Click on the Suggest button

Contact us on info@y2klick.com or by calling 0591412644 / 0209458619

You can use your buyer account email for your vendor account registration.

Send us an email on info@y2klick.com indicating your school email suffix (eg: st.ug.edu.gh for students and ug.edu.gh for personnels at University of Ghana) or by calling 0591412644 / 0209458619

• Click on My Account in the page header
• On the login page, select "vendors"
• Click on Create an account
• Read and accept the terms and conditions before clicking Next
• Enter the information as requested on the registration page and click Next
• Enter the verification code sent to the telephone number and email (optional for all accounts except students accounts) you provided during registration and proceed
• Select a package and pay for it
• Welcome on board

There are a couple of tools to use to reduce your product picture size. We recommend tinypng or tinyjpg

Every shop is a form of supermarket. Products are neatly arranged in it. However, in that supermarket, you can allocate space for different special products grouped under different shops of your own choice, called special pages. For instance, at Accra Mall (the supermarket), there are different multinational shops such as Shoprite( a special page), GAME ( a special page). With the special pages, you can direct traffic to particular product(s) or brand you want to throw light at using the page link (this is automatically created and made available to you once you create a page).

To create a special page, one must be subscribed to at least our MINI package. In your account menu, click Shop and then Special Pages From the special pages window, click Add page . Creates and manage your special pages at your own convinience from the special pages window

On your account, navigate to Special pages in the menu. On the page, click on the link button of the page you want to share . The link to the page will automatically be copied to your clipboard.

When a user searches for vendors, the picture is used as a way to identify you. It will be very helpful if the picture you use portraits your main product category or your company logo

On your account dashboard, click on the Shop Link button. The link is automatically copied to your clipboard. Paste is wherever you like to direct traffic to your shop

Absolutely not. The shop displayed to the client is different from the shop available to the shop owner in his/her account

Display of product is by vendor's privilege point. The display is done in descending privilege point order. This means that, if a client searches for a product, or there is a page displaying multiple products such as product category pages or product details pages, vendors with the highest privileges will have their products displayed first. Vendors with less privilege will be listed towards the end of the page or the section. The higher your privileges, the better.

No, privilege points are not cumulative. Your privilege point is that of the package you select. Please, read the vendors policy for more details.

To increase your privilege point, upgrade to a higher package

Account freezing is a way for the vendor to mute his/her account by hiding all the products from his/her shop to the public. This is very helpful when you are unavailable.

Freezing your account does not have any effect on your subscription time and your pending orders

In the menu, select Freeze Account(If the account is already frozen, the same button will show Activate Account )

Enter your password and click the Freeze button

Your account pages will automatically change background to gradient blue

When you renew your subscription before the end of its validity, you would have auto terminated it. Your new subscription will be the only one valid.

The CoG (Cost of Good) is a term used to price an order on our platform. It represents the price of the order after removal of the company's commission. In case a vendor dispatches an order to an independent delivery agent, the CoG represents the amount the delivery agent will have to pay the vendor to get into possession of the order. Please read the vendors policy for more details

You can use your vendor account email for your buyer account registration. This process is rendered even easier for you. To automatically create a buyer account during the creation of your vendor account, just check the Create a buyer account simultaneously box.

• Click on My Account in the page header
• Click on Buyers
• Enter your credentials
• Press Login

• Click on My Account
• On the login page, select "Buyers"
• Click on Create an account
• Read and accept the terms and conditions before clicking Next
• Enter the information as requested on the registration page and click Next
• Enter the telephone number and email(if any) verification code sent to the email you provided during registration and proceed

The registration is free of charge

• Click on Delivery Agents in the pages bottom section
• On the login page, click on Create an account
• Read and accept the terms and conditions before clicking Next
• Enter the information as requested on the registration page and click Next
• Enter the verification code sent to the telephone number you provided during registration and proceed
• Your account will then be reviewed and a response will be sent to you within 24 hours

The CoG (Cost of Good) is a term used to price an order on our platform. Before a delivery agent takes possession of an order, the delivery agent is required to pay the vendor the amount of the CoG. After successful delivery, Y2Klick will pay the CoG and the associated delivery fee to the delivery agent. Please read the delivery_ agents policy for more details

Payment for order is done at product(s) checkout

In case your order is not delivered on time, you can cancel it. Your deposit for that order will then be refunded to you within 48 hours. Please read the buyers policy for more details

• Login into your account
• Go to your orders and select Pending
• Click Check details button attached to the order which details you want to view
• On the order details page, note the contacts of the vendor and get in touch with him/her
• In case the order is dispatched to a delivery agent, please, contact the delivery agent
OR

Cancel the order if the validity period is over and order from a different vendor

By default, your account has only one delivery location (the location provided when registring or when you update your location on your account profile page). However, you can provide an update to just your food delivery location by checking the "Update Location" box provided on food login pages. It is to be noted that your general delivery location will remain the same, only the food delivery location will be updated. Any time you find yourself at a new location and want to find the best foods around you, just check the "Update Location" box on your food login page and voilà!!!